and general conditions of use (terms and conditions)
Online training Courses
The purpose of this document is to define the rules for the general functioning of the e-Learning training courses promoted by FPLI – Academia Luso Italiana, Lda., NIPC – 513512772, Training Entity Certificate – No. 1800/2015, Commercial name – Citaliarestauro.com, headquarters: Parque Industrial de Vendas Novas, Ed. Copenhaga 3 C 7080-341 Vendas Novas Portugal
CHAPTER 1. Policy and strategy/framework
- Policy and strategy of the organisation
The training activities within the e-learning scheme are included in the mission, strategies and activity of Citaliarestauro.com, being object of specific policies and guidelines, planning and evaluation of results.
- Objective and scope
This regulation is applicable to professional training activities with the e-learning scheme, developed by Citaliarestauro.com.
- Legal framework
Training activities are governed by the applicable national legislation specifically concerning the certification. DGERT (Ministry of Labor, Solidarity and Social Security – Portugal). Link to web page: DGERT
1.4 The certifications
Citaliarestauro.com is a certified trainer by DGERT (Ministry of Labour and Social Solidarity) complying with the requirements of this certification entity.
1.5. The disclosure of the document
This operating regulation is available for consultation on the site citaliarestauro.com
CHAPTER 2. Disclosure forms and enrolment
Training offer is available on the site and e-learning platform Citaliarestauro.com.
For each offer the entity discloses all the relevant and specific information (characterization of the course objectives, recipients, duration of access), prices and payment methods.
The main methods of dissemination used are:
- Dissemination through the website and platform
- Mailing lists
- Social networks
Enrolment may be done by completing a form made available on the site.
CHAPTER 3. Conditions of Participation
3.1 Participation requirements
One may only participate in the courses after the respective payment and proof of it has been duly received. In regard to the free courses, one may begin after the requested information has been provided on the site.
3.2 Payment and access
Payment methods: Paypal, bank transfer, Hipay. Payments will be made in euros (€) and will be debited immediately.
Access to courses is available in the customer area immediately after payment confirmation.
Participants have full access to all content 24 hours a day during the time stipulated in the respective disclosure.
Issuance of tax document
Each payment will give rise to the issuance of a tax document (invoice / receipt) by a program certified by the Portuguese Tax Authority.
These documents are available from the customer area and send by e-mail.
Participants who complete the course successfully receive a certificate.
CHAPTER 4. Complaints, suggestions and refound
4.1 Complaints management
Complaints relating to any aspect of the courses must be submitted in writing via email. All complaints will be reviewed by the Coordinating team, due steps will be taken to ascertain the issues pointed out and the claimant will receive a written reply within 10 working days.
The complaints received are under the Personal Data Protection Policy but may, however, be subject to processing for statistical purposes or made available to consultation at the request of certifying organizations (DGERT).
The suggestions of all participants are a fundamental element in the process of continuous improvement. So all possible suggestions concerning the courses are welcome to be transmitted via email or expressed through the satisfaction questionnaires.
In specific cases duly explained via e-mail (mistake in registration or other evidence) the amount paid may be refunded or a discount coupon issued in the corresponding amount, after approval by the management.
Cancellation of the purchase will be accepted, within 14 days, if the participant had not actually attended any part of the purchased course.
CHAPTER 5. Methods and evaluation criteria
The following levels of evaluation are implemented:
- Satisfaction/Reaction – the level of satisfaction of participants is monitored through satisfaction questionnaires.
- Learning – learning assessment is conducted through questionnaires or other works carried out on the platform itself.
- Post-training – refers to evaluation aiming to assess with the participants the results and benefits generated by the training; questionnaires via e-mail posterior to the end of the training.
CHAPTER 6. Description of roles and responsibilities
6.1 Head of training entity
Responsible for the management of the training entity, in all pedagogical, administration and finance areas.
Formal representative of the training entity, including in matters regarding the regulating authorities of the vocational training system.
The Coordinator is appointed by the head of the entity and maintains contact with the participant at the beginning of the training, answering and forwarding any doubts and questions.
6.3 The authors
The authors are selected based on their training, experience and presented proposals. In the courses with tutorial monitoring, the tutors promote the participation through the forums by answering queries.
For each course a contract regarding the concession of written contents is celebrated between the author and training entity.
7 . Regulatory legal entity
Direção de Serviços de Qualidade e Acreditação
Praça de Londres, 2 – 6º andar, 1049-056 Lisboa