and respond to what they tell us by continuously improving
Company name – FPLI – Academia Luso Italiana, Lda.
NIPC – 513512772
Country – Portugal
Certificate of Training Entity – No. 1800/2015
Comercial name – Citaliarestauro.com
Certificate – certified training institution
We are a training entity certified by DGERT (Ministry of Labor, Solidarity and Social Security – Portugal) – Training entity certificate nº 1800/2015.
What is a certified training institution?
This means that:
- our certificates are valid for all legal purposes and skills qualification
- our certificates are valid internationally as they are complying with the certification rules of the European Union
- strict rules and principles in educational and organizational terms are respected.
- all regulations under legal and fiscal point of view are respected, as well as those concerning the payments.
- that courses are followed by quality management processes and are subject of continuous assessment.
You can consult the data of certified training entity
Online training Courses
CHAPTER 1. Policy and strategy/framework
- Policy and strategy of the organisation
The training activities within the e-learning scheme are included in the mission, strategies and activity of Citaliarestauro.com, being object of specific policies and guidelines, planning and evaluation of results.
- Objective and scope
This regulation is applicable to professional training activities with the e-learning scheme, developed by Citaliarestauro.com.
- Legal framework
Training activities are governed by the applicable national legislation specifically concerning certification.
1.4 The certifications
Citaliarestauro.com is a certified trainer by DGERT (Ministry of Labour and Social Solidarity) complying with the requirements of this certification entity.
1.5. The disclosure document
This operating regulation is available for consultation on the site citaliarestauro.com
CHAPTER 2. Disclosure forms and enrolment
Training offer is available on the site or on the e-learning platform.
For each offer the entity discloses all the relevant and specific information (characterization of the course objectives, recipients, duration of access), prices and payment methods.
The main methods of dissemination used are:
- Dissemination through the website and platform
- Mailing lists
- Social networks
Enrolment may be done by completing a form made available on the site.
CHAPTER 3. Conditions of Participation
3.1 Participation requirements
One may only participate in the courses after the respective payment and proof of it has been duly received. In regard to the free courses, one may begin after the requested information has been provided on the site.
Access to courses is available in the customer area immediately after payment confirmation.
Participants have full access to all content 24 hours a day during the time stipulated in the respective disclosure.
Participants who complete the course successfully receive a certificate.
CHAPTER 4. Complaints and suggestions
4.1 Complaints management
Complaints relating to any aspect of the courses must be submitted in writing via email. All complaints will be reviewed by the Coordinating team, due steps will be taken to ascertain the issues pointed out and the claimant will receive a written reply within 10 working days.
The complaints received are under the Personal Data Protection Policy but may, however, be subject to processing for statistical purposes or made available to consultation at the request of certifying organizations.
The suggestions of all participants are a fundamental element in the process of continuous improvement. So all possible suggestions concerning the courses are welcome to be transmitted via email or expressed through the satisfaction questionnaires.
CHAPTER 5. Methods and evaluation criteria
The following levels of evaluation are implemented:
- Satisfaction/Reaction – the level of satisfaction of participants is monitored through satisfaction questionnaires.
- Learning – learning assessment is conducted through questionnaires or other works carried out on the platform itself.
- Post-training – refers to evaluation aiming to assess with the participants the results and benefits generated by the training; questionnaires via e-mail posterior to the end of the training.
CHAPTER 6. Description of roles and responsibilities
6.1 Head of training entity
Responsible for the management of the training entity, in all pedagogical, administration and finance areas.
Formal representative of the training entity, including in matters regarding the regulating authorities of the vocational training system.
The Coordinator is appointed by the head of the entity and maintains contact with the participant at the beginning of the training, answering and forwarding any doubts and questions.
6.3 The authors
The authors are selected based on their training, experience and presented proposals. In the courses with tutorial monitoring, the tutors promote the participation through the forums by answering queries.
For each course a contract regarding the concession of written contents is celebrated between the author and training entity.
Our Vision | what we are reaching for
We want to be considered one of the main international cultural related learning hubs and a reference for excellence in our areas of expertise.
With you – we can make it!
Our Mission | how we work
Our mission is to develop and commercialise virtual products in cultural areas, in which people are proud to participate and that manage the worth of knowledge and qualification, simultaneously guaranteeing the sustainability and growth of the company.
Our Values | what moves us
We believe that learning and knowledge seeking in general is an act of individual freedom. This is why we create diverse cultural contents in which one can participate and interact, without depending on professional qualification; and with constant access, anywhere and at any time.
To approach History | Art | Culture is to sink into the field of human creativity. Endless, surprising, diverse… We wish to make that diversity a part of this project. Different themes, diverse geographical origins and way of thinking and doing!
We wish to share more than just transmitting something. We wish to share the work of our authors. But also opinions, ideas and projects from different sources. Cultural interchange is one of our objectives.
We can say that the year 2022 was a year of stabilization and continuous improvement.
After the website redesign carried out in 2021 in terms of design and, more importantly, in terms of functionality, speed and ease of access and use, we had to understand how customers felt these changes and the points to be improved.
And, of course, always responding to the challenges that were placed before us.
Thus, 2022 was marked by
- creation of new courses and new content in Portuguese, Spanish and English;
- reinforcing the permanent security of the website. Through a dedicated server (exclusive to our project) and mechanisms to permanently update the control of access to our content and information.
- revision of pre-existing content in order to update it both in terms of new information and adaptation to new circumstances and in terms of layout and design.
- creation of new acquisition formats, mainly e-books, course bundles and gift vouchers.
We present a summary of what we have accomplished in 2022 and our projects for 2023.
In the following document you can consult the online courses activities report for the year 2022, the critical analysis of the results and the areas of improvement detected.
It also includes a plan of activities and actions to be developed in 2023.
Consult the document on the link