Entidade formadora certificada

Certificate – Certified training institution

We are a Certified training institution certified by DGERT (Ministry of Labor, Solidarity and Social Security – Portugal) – Training entity certificate nº 1800/2015.

What is a certified training institution

Being a Certified training institution means that:

• our certificates are valid for all legal purposes and skills qualification
• our certificates are valid internationally as they are complying with the certification rules of the European Union
• strict rules and principles in educational and organizational terms are respected.
• all regulations under legal and fiscal point of view are respected, as well as those concerning the payments.
• that courses are followed by quality management processes and are subject of continuous assessment.

You can consult the data of certified training entity

OPERATING REGULATIONS

Online training Courses by the Certified training institution Citaliarestauro.com

CHAPTER 1. Policy and strategy/framework

• Policy and strategy of the organisation – Certified training institution no. 1800/2015

The training activities within the e-learning scheme are included in the mission, strategies and activity of the Certified training institution Citaliarestauro.com, being object of specific policies and guidelines, planning and evaluation of results.

• Objective and scope

This regulation is applicable to professional training activities with the e-learning scheme, developed by Citaliarestauro.com.

• Legal framework

Training activities are governed by the applicable national legislation specifically concerning certification.

1.4 The certifications

Citaliarestauro.com is a certified trainer by DGERT (Ministry of Labour and Social Solidarity) complying with the requirements of this certification entity.

1.5. The disclosure document

This operating regulation is available for consultation on the site citaliarestauro.com

CHAPTER 2. Disclosure forms and enrolment

2.1 Disclosure

Training offer is available on the site or on the e-learning platform.

For each offer the entity discloses all the relevant and specific information (characterization of the course objectives, recipients, duration of access), prices and payment methods.

The main methods of dissemination used are:

• Dissemination through the website and platform
• Mailing lists
• Social networks

2.2 Enrolment 

Enrolment may be done by completing a form made available on the site.

The information provided on the registration form is subject to the Personal data protection Act and the Privacy Policy of the company.

CHAPTER 3. Conditions of Participation

3.1 Participation requirements

One may only participate in the courses after the respective payment and proof of it has been duly received. In regard to the free courses, one may begin after the requested information has been provided on the site.

3.2 Access

Access to courses is available in the customer area immediately after payment confirmation.

Participants have full access to all content 24 hours a day during the time stipulated in the respective disclosure.

3.3 Certificate

Participants who complete the course successfully receive a certificate.

CHAPTER 4. Complaints and suggestions

4.1 Complaints management

Complaints relating to any aspect of the courses must be submitted in writing via email. All complaints will be reviewed by the Coordinating team, due steps will be taken to ascertain the issues pointed out and the claimant will receive a written reply within 10 working days.

The complaints received are under the Personal Data Protection Policy but may, however, be subject to processing for statistical purposes or made available to consultation at the request of certifying organizations.

The suggestions of all participants are a fundamental element in the process of continuous improvement. So all possible suggestions concerning the courses are welcome to be transmitted via email or expressed through the satisfaction questionnaires.

CHAPTER 5. Methods and evaluation criteria

5.1 Evaluation  

The following levels of evaluation are implemented:

• Satisfaction/Reaction – the level of satisfaction of participants is monitored through satisfaction questionnaires.
• Learning – learning assessment is conducted through questionnaires or other works carried out on the platform itself.
• Post-training – refers to evaluation aiming to assess with the participants the results and benefits generated by the training; questionnaires via e-mail posterior to the end of the training.

CHAPTER 6. Description of roles and responsibilities

6.1 Head of Certified training institution

Responsible for the management of the training entity, in all pedagogical, administration and finance areas.

Formal representative of the training entity, including in matters regarding the regulating authorities of the vocational training system.

6.2 Coordinator

The Coordinator is appointed by the head of the entity and maintains contact with the participant at the beginning of the training, answering and forwarding any doubts and questions.

6.3 The authors

The authors are selected based on their training, experience and presented proposals. In the courses with tutorial monitoring, the tutors promote the participation through the forums by answering queries.

For each course a contract regarding the concession of written contents is celebrated between the author and the Certified training institution

Our Vision | what we are reaching for

We want to be considered one of the main international cultural related learning hubs and a reference for excellence in our areas of expertise.

With you – we can make it!

Our Mission | how we work

Our mission is to develop and commercialise virtual products in cultural areas, in which people are proud to participate and that manage the worth of knowledge and qualification, simultaneously guaranteeing the sustainability and growth of the company.

Our Values | what moves us

Freedom

We believe that learning and knowledge seeking in general is an act of individual freedom. This is why we create diverse cultural contents in which one can participate and interact, without depending on professional qualification; and with constant access, anywhere and at any time.

Diversity

To approach History | Art | Culture is to sink into the field of human creativity. Endless, surprising, diverse… We wish to make that diversity a part of this project. Different themes, diverse geographical origins and way of thinking and doing!

Sharing

We wish to share more than just transmitting something. We wish to share the work of our authors. But also opinions, ideas and projects from different sources. Cultural interchange is one of our objectives.

The year 2023, for the Certified training institution no. 1800/2015, was essentially the stabilisation of the modernisation effort that began in the second half of 2021 and continued throughout 2022.

Always looking at our clients’ expectations and continuously improving.

Following the remodelling of the website that began in 2021 in terms of design and, more than anything, in terms of functionality, speed and ease of access and use, and strengthening the security of our users, 2023 was a year of consolidating processes and maturing our self-assessment and continuous improvement processes.

Thus, 2023 was characterised by:

• the creation of new courses, e-books and new free content in Portuguese, Spanish and English;
• consolidating the mechanisms for permanently analysing various parameters in order to ensure the best experience for our customers on an ongoing basis;
• focus on online courses and content in complementary areas of knowledge;
  creation of thematic areas to search for content for easier access and navigation.

We present a summary of what we achieved in 2023 and the projects for 2024.

Click here to download the Balance of activities 2023 of the Certified training institution no. 1800/2015 in Pdf

ACTIVITIES REPORT 2023